Frequently Asked Questions

ProperForm uses industry-standard security practices designed to protect sensitive patient information and support HIPAA compliance. Data is encrypted both in transit and at rest, with access controls and authentication safeguards designed to prevent unauthorized access.

We also use secure infrastructure, monitoring, and other administrative and technical safeguards to help protect the confidentiality, integrity, and availability of your information. Learn more about our security and privacy practices in the ProperForm Trust Center.

Our Getting Started video walks you through how to use ProperForm, including how to introduce it to your patients and incorporate it naturally into an appointment.

You can also request a ProperForm Clinic Kit, which includes two tabletop signs for your front desk or treatment areas. The signs introduce patients to ProperForm and encourage them to download the app before their appointment, although downloading it ahead of time is not required.

That’s okay. Before recording, explain how the video will be used, who will be able to access it, and how ProperForm protects their information. Always follow your organization’s consent and privacy policies.

If your patient still prefers not to be recorded, you can point the camera away and record only your spoken exercise instructions. ProperForm AI can use your instructions to help build their program without capturing the patient on video.

Watch our Getting Started video for a quick walkthrough, or follow these simple steps:

1. Tap the purple + button in the lower-right corner.
2. Tap Record New Exercise.
3. Start recording.

For the best results, demonstrate the exercise first and begin recording once your patient is performing it with the correct form. Keep each video around 20–30 seconds and clearly say the exercise name, along with the cues, sets, reps, frequency, weight, or resistance your patient will need at home.

Focus on the coaching that matters most. ProperForm AI will use what you say during the recording to turn your cues and prescription into structured exercise instructions.

Yes. For patients who prefer paper, ProperForm can generate a personalized PDF handout using still images from their own exercise videos along with their exercise instructions.

To print a program:

1. Tap Share Program at the top or bottom of the screen.
2. Enter the patient’s date of birth.
3. Tap Printable Program to have ProperForm generate a PDF.
4. Print directly using AirPrint, or securely send the PDF to yourself or an authorized staff member for printing.

Usually, no. If you’re continuing to treat the same condition, update the patient’s existing program instead:

1. Search for the patient by name.
2. Open their most recent program.
3. Tap the pencil icon and select Edit Program.
4. Remove exercises they no longer need, record new ones, and rearrange the program as needed.

For a new condition or injury, you can create a separate program or update the existing one based on what makes the most sense for the patient.

Patients can access their programs as long as the clinic remains a ProperForm customer, the program has not been deleted, and it remains within the clinic’s data retention period.

Data retention varies by plan and organization. Check with your provider or organization administrator for details about how long your programs will remain available.

When you’re ready to share:

1. Tap Share Program.
2. Enter the patient’s date of birth.
3. Have the patient scan the QR code, or send the program by text or email.
4. If the patient prefers paper, select Printable Program to generate a personalized PDF.
5. When the program is ready, tap Publish. Your patient will automatically receive a push notification letting them know their program is ready.

Yes. ProperForm AI does the busywork, but you’re always in control. Before publishing, review the exercise title, instructions, sets, reps, and other prescription details for accuracy.

You can quickly make changes by typing or using voice input. As the treating clinician, you review and approve the final program before it’s published to your patient.

Don’t worry, you don’t need to record your patient again. Try these steps:

• Make sure your device is close enough to clearly capture your voice. In a noisy clinic, keep it closer to you while recording.
• Tap the ProperForm AI button, the purple circle in the lower-left corner, to process the recording again.
• If instructions still aren’t generated, open the exercise instructions and record your coaching cues again using voice input.
• You can keep working while ProperForm AI processes in the background. Tap the purple + button to move on to your next exercise.

ProperForm is designed to work alongside your existing EMR without requiring an integration. AI-generated program summaries can be copied from ProperForm and pasted directly into the patient’s chart.

We’re also working with select EMR platforms on deeper integrations to make this workflow even more seamless.

ProperForm gives you two summaries you can easily copy and paste into your EMR from iPhone, iPad, or the web:

• Clinical Summary: An AI-generated clinical overview of the patient’s program, ready to copy into your documentation.
• Full Summary: A complete summary containing all program and exercise details.